Welcome to SQ Boiler & Plumbing Services.

Frequently Asked Questions

shape Got Questions?

Common Plumbing & Heating Questions

Find answers to the most frequently asked questions about our plumbing and heating services. Can't find what you're looking for? Contact us directly.

Service Area

We provide plumbing and heating services throughout Telford and the wider Shropshire area, including:
  • Wellington
  • Oakengates
  • Madeley
  • Dawley
  • Shifnal
  • Newport
  • And surrounding villages within a 20-mile radius

Emergencies

Yes! We offer emergency plumbing and heating services for urgent issues like:
  • Burst pipes
  • Boiler breakdowns
  • Gas leaks
  • No hot water or heating
  • Severe leaks

Call us immediately on 07830 111 077 for emergency assistance.

If you smell gas, act immediately:
  1. DON'T use electrical switches, lights, or naked flames
  2. Open all windows and doors
  3. Turn off the gas at the meter (if safe to do so)
  4. Leave the property immediately
  5. Call the National Gas Emergency line: 0800 111 999
  6. Once safe, contact us for repairs

Boilers & Heating

Yes, absolutely. All our heating engineers are fully Gas Safe registered and qualified to work on all types of gas appliances, boilers, and heating systems.

We can provide our registration details upon request for your peace of mind.

The cost of a new boiler depends on several factors:
  • Boiler type (combi, system, or regular)
  • Brand and model
  • Complexity of installation
  • Whether we're replacing like-for-like or moving location

We offer free, no-obligation quotes tailored to your specific requirements. Contact us for a personalised quote.

We recommend annual boiler servicing. Regular servicing:
  • Maintains efficiency (saving you money on bills)
  • Ensures safety for your family
  • Keeps your manufacturer's warranty valid
  • Prevents costly breakdowns
  • Extends your boiler's lifespan by several years

  • Straightforward replacement (same location): Usually 1 day
  • Moving boiler location: 1-2 days
  • New system from scratch: 2-3 days

We'll confirm the exact timeline during your quote.

A radiator that's cold at the bottom usually indicates sludge buildup in your heating system. This debris settles at the bottom and blocks proper water circulation.

The solution is a powerflush - a professional cleaning service that removes all sludge and restores your system's efficiency. We offer professional powerflushing services.

Plumbing

Low water pressure can be caused by:
  • Leaking pipes (hidden or visible)
  • Blocked or corroded pipes
  • Faulty pressure reducing valve
  • Issues with the mains water supply
  • Problems with your boiler or water tank
  • Multiple appliances running simultaneously

We can diagnose and fix the cause quickly.

To prevent frozen pipes during cold weather:
  1. Keep your heating on low during cold spells, even when away
  2. Insulate exposed pipes in lofts, garages, and outside walls
  3. Fix dripping taps (moving water is less likely to freeze)
  4. Open loft hatches occasionally to let warm air circulate
  5. Know where your stopcock is located

If pipes do freeze, call us before attempting to thaw them - improper thawing can cause burst pipes.

Pricing & Payment

Yes! We provide free, no-obligation quotes for all our services. Simply:
  1. Contact us with details of the work required
  2. We'll arrange a convenient time to assess the job
  3. You'll receive a clear, itemised quote
  4. No pressure - take your time to decide

Still Have Questions?

Can't find the answer you're looking for? Our friendly team is here to help.